Customer Emails

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  • Since 2018 every customer has been invited to participate in Google Customer Reviews and since 2019 we have been receiving Feefo Product Reviews. Click here for more info...
  • Over the years we have also received hundreds of unsolicited letters from delighted customers, a unique achievement in our industry. We are proud to show you the actual Customer Letters...
  • In recent years more customers express their appreciation by email - see below.
  • It is hard work maintaining high ratings, especially as most happy customers are content not to leave a review. Please take the trouble to have your say and help others - thank you.
  • You are also welcome to email photographs - we love to see our products in use.

Scroll down to see unsolicited emails received so far this year ...

... or click here to only see emails about Sheds and Garages, Summerhouses and Log Cabins, Greenhouses, Gazebos, Garden Furniture


Hi,

I am pleased to inform you that we have just sucessfully installed the gazebo we purchased in December last year.

Your instructions were very clear and concise.

As a matter of interest I enquired with Ipswich Borough Council with regards to planning permission. No planning permission is required if the height is less than 2.5 metres which we ensured was met.

Best regards

Paul, Ipswich, IP2, 8x10 Aluminium Lean To Gazebo 372, 11th February 2024

EXTRA NOTE:- For planning and other advice see our Information pages


It has been admired by our neighbours and I have passed on your details to them.

Thank you for your security advice. It is now anchored with a metal chain and lock to a very heavy concrete parasol base which has a hole all the way through it. It is on the left of the bench with a plant pot on top.

Best Regards

Heather, Isleworth, London, TW7, Vintage Bench 630, 29th January 2024

-------------------- PREVIOUS EMAIL --------------------

On 24 January 2024 Heather wrote:

I just wanted to thank you for excellent service and very good value for money. I ordered the vintage bench yesterday. It arrived today. We assembled it in no time. It is very firm & good quality & is now in the front garden. We are trying to think of a way to anchor it to a railing as it looks so good and may attract a thief. Thank you so much.


Dear Louise,

Thank you for arranging to send parts although you don't usually do spares, I really appreciate your help.

They promptly arrived today

I can now replace damaged parts.

Kind regards,

Richard, Morden, Surrey, SM4, 10x16 Aluminium Lean To Gazebo 372, 8th January 2024

EXTRA NOTE:- WE ALWAYS SUPPLY SPARES FOR ANY OF OUR PRODUCTS WHENEVER WE CAN BUT THIS MAY BE SUBJECT TO AVAILABILITY.

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